Privacy Policy

1. Who we are

Siska's Biltong is the trading name used for this business. For privacy enquiries, please contact us at howzit@siskasbiltong.co.uk .

2. Information we collect

When you place an order or use our website, we may collect your name, delivery address, email address, telephone number where provided, details of the products you order, order value and transaction details, discount codes used, subscription information where applicable, information you provide when contacting us, and technical information relating to your use of our website where collected.

3. How we use your information

We use your personal information to process and fulfil orders, arrange delivery, take and manage payments, provide customer service, manage subscriptions, apply discount codes and promotions, communicate with you about orders, deal with refunds and complaints, maintain appropriate business records, protect our website, and meet legal and regulatory obligations.

4. Payments

Payments made through our website are processed by Mollie. We do not ask you to provide your complete payment card details directly to Siska's Biltong. Payment information is handled by Mollie in accordance with its own privacy and security policies.

5. Who we share your information with

We only share personal information where necessary to operate the website, fulfil your order, process payments, comply with legal obligations or protect our legitimate interests. This may include Mollie, delivery providers, website hosting and technical service providers, and professional advisers or authorities where legally required. We do not sell your personal information to third parties.

6. Google Fonts

Our website uses fonts hosted by Google. When these fonts are loaded, technical information such as your IP address may be transmitted to Google. We do not use Google Analytics or Meta Pixel on this website.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary. Information relating to orders, payments and business transactions may be retained for longer periods where required for legal, accounting or tax purposes.

8. Your rights

Depending on the circumstances, you may have rights to access, correct, delete or restrict the use of your personal information, object to certain processing, request data portability where applicable, and withdraw consent where we rely on consent. To exercise your rights, contact howzit@siskasbiltong.co.uk .

9. Cookies

Our website may use cookies or similar technologies that are necessary for the website to function, remember preferences, maintain your shopping basket or process your order. We do not currently use Google Analytics or Meta Pixel.

10. Complaints

If you have concerns about how we use your personal information, please contact us first at howzit@siskasbiltong.co.uk . You also have the right to complain to the Information Commissioner's Office (ICO).

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online system can be guaranteed to be completely secure.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or how we process personal information. The latest version will be made available on this page.

13. Contact us

If you have any questions about this Privacy Policy or how Siska's Biltong handles your personal information, please contact howzit@siskasbiltong.co.uk . Siska's Biltong is operated by Helene van de Langenberg as a sole trader.